Zyrati Refund & Return Policy

At Zyrati, we strive to ensure every customer is satisfied with their purchase. Because our items are sourced from international distribution centers, please review this policy carefully before placing an order.

1. Damaged or Defective Items

If your order arrives damaged or defective, you must notify us at support@zyrati.com within 48 hours of the delivery time confirmed by the courier.

• Required Documentation: To process a claim, you must provide your order number and clear photographic or video evidence of the damage. Claims made after 48 hours will not be eligible for a replacement or refund, as we cannot verify the condition of the product after it has been in the customer's possession.

• Resolution: Zyrati reserves the right to request the return of the damaged item before a replacement is issued. We will review the evidence provided. If the claim is verified, Zyrati will, at its sole discretion, either offer a replacement or a partial/full refund.

2. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your package, please contact us within 48 hours of delivery. We will investigate the shipment records and, if an error is confirmed, we will arrange for the correct item to be sent to you or issue an appropriate refund.

3. Shipping & Delivery

• Lost Packages: If your order has not arrived within 60 days of the shipping date, please contact us for an investigation.

• "Delivered" Status: Once a tracking number is marked as "Delivered" by the courier, Zyrati is no longer responsible for the package. If you did not receive your package despite a "Delivered" status, please contact your local post office immediately to initiate a trace.

• Incorrect Address: Zyrati is not responsible for orders lost or returned due to an incorrect or incomplete shipping address provided at checkout. Please ensure your details are accurate before finalizing your order.

4. Returns

Zyrati does not provide return shipping labels.

• Due to the nature of our international logistics, we do not accept physical returns for items that are not damaged.

• In the event a return is authorized by our support team, the customer is responsible for all return shipping costs to our international processing facility. Given the cost of international postage, we strongly recommend that customers reach out to support@zyrati.com before attempting to return any item.

5. Non-Refundable Situations

We do not offer refunds, returns, or replacements for the following:

• Change of Mind: Items that the buyer simply dislikes or has changed their mind about.

• Shipping Delays: Orders delayed by factors outside of our control, including customs inspections, acts of God, strikes, or global shipping disruptions.

• Customs/Duties: Packages returned, destroyed, or detained by customs due to the recipient’s failure to comply with local import regulations.

• Buyer Error: Items incorrectly ordered or items where an incorrect address was provided by the customer.

6. Order Cancellations

Orders may be canceled for a full refund only if they have not yet been processed for shipment. Once an order has moved to the processing stage, it cannot be canceled or modified.